Terms of Service

1. About these terms

[Registered company name], Commercial Registration No. 7010XXXXXX, national address: [National address], provides the Keif service. In these terms, “Keif”, “we” and “us” refer to it.

These terms apply to the website keif.app, to the Keif platform, including the employee app, the barista app and the dashboard at go.keif.app, and to any related service we provide to our customers.

The Customer agrees to and is bound by these terms when it completes an online subscription order, signs or accepts the Subscription Agreement, starts the Pilot, or uses the Service or enables its Authorized Users to use it. Acceptance by electronic means is valid and effective under the Electronic Transactions Law. Anyone accepting these terms on behalf of an establishment or entity confirms that they are authorized to bind it to them.

2. Definitions

Wherever they appear in these terms, the following words and phrases have the meanings given next to them:

Keif

[Registered company name], the provider of the Service.

Customer

Any company, establishment or government entity, or any individual, that subscribes to the Service or uses the Pilot, including an individual who pays for a subscription on behalf of an establishment or entity and confirms that they are authorized to do so. Each purchase has one Customer, identified at the time of purchase: where the purchase is made on behalf of an establishment or entity, the Customer is that establishment or entity; if the buyer is not authorized to do so and the establishment or entity does not ratify the purchase, the Customer is the individual who made the purchase.

Authorized Users

The individuals the Customer enables to use the Service, including account administrators, employees and baristas using barista accounts.

Service

The Keif platform, its apps, the dashboard and the website, and any updates or features added to them.

Corner

One active preparation point in the Service with its own order queue, whatever the number of barista devices used for it.

Plan

The subscription plan the Customer chooses, such as Starter, Business or Enterprise & Government, as described in the Price List or the Subscription Agreement.

Pilot

The free evaluation period of the Service described in the “Free pilot” section.

Customer Data

Data entered into the Service by the Customer or its Authorized Users, or by Keif on the Customer’s behalf, or generated by their use of it, including employee data, orders and reports.

Price List

The Plans and prices published on the Pricing page at the time of purchase. The renewal price is subject to the “Subscription, renewal and cancellation” section.

Subscription Agreement

The document or documents under which the Customer subscribes to the Service: for an online card purchase, the online order confirmation together with the Price List; otherwise, a quote accepted by the Customer, a purchase order accepted by Keif, a signed agreement or an Etimad contract, including the scope, term, fees and any special conditions each sets out.

Term

A paid subscription period of twelve months, unless the Subscription Agreement sets a different period. The first Term starts on the payment date or on the date set out in the Subscription Agreement, and each later Term starts on the Renewal Date, unless these terms or the Subscription Agreement state otherwise.

Renewal Date

The day after the current Term ends, on which the next Term starts if the subscription is renewed.

3. The Service

The Service is a software platform that helps the Customer run the coffee corner in its workplace. Depending on the scope of the subscription, it includes:

• An employee app for ordering drinks, requesting corner services and choosing a delivery location.
• A barista app for receiving orders and managing their status.
• A dashboard for managing buildings, Corners, menus, users and announcements.
• Reports on orders and usage, and an activity log of operations performed in the dashboard.

Subscription fees are based on the number of Corners, plus a platform fee on the Plans for which the Price List sets one. The Service is not limited by, and no fees are charged for, the number of employees, orders, menu items, places or guest QR orders, subject to the “Fair use” section.

The Service does not include the supply of coffee, drinks, machines, consumables or staff. The Customer operates its own coffee corner and provides its own barista, a suitable device to run the barista app, and an internet connection, and is responsible for all of them.

4. Free pilot

Keif offers a free Pilot of the Service for thirty days on one Corner, with no payment card required, unless Keif and the Customer agree a different period or scope in writing. The Pilot is the period for evaluating the Service before subscribing. It does not oblige the Customer to subscribe when it ends, and no amount is charged automatically when it ends.

Keif may change or end the Pilot at any time by notifying the Customer. These terms apply during the Pilot, and the Service is provided during it without any commitment to a particular service level.

If the Pilot ends without the Customer choosing a Plan, ordering is paused and the dashboard remains available in read-only mode. The “Customer Data and privacy” section applies to data entered during the Pilot, including how long it is kept after the Pilot ends.

5. Accounts and users

The Customer’s account administrator manages the organization profile and user accounts. Where Keif sets up the account or enters data on the Customer’s behalf when the Service starts, it does so on the Customer’s instructions and using the data the Customer provides, and the Customer remains responsible for its accuracy. The Customer is responsible for:

• The correctness and accuracy of the data it enters into the Service or provides to Keif, and keeping that data up to date.
• Keeping login credentials confidential and limiting the use of each account to the individuals the Customer authorizes, including the barista account for each Corner.
• Its Authorized Users’ compliance with these terms, and their actions within the Service.
• Deactivating without delay the account of anyone who leaves the organization or is no longer authorized.
• Notifying Keif immediately on becoming aware of any unauthorized access or compromise of login credentials, or on suspecting it.

6. Acceptable use

The Customer and its Authorized Users must use the Service only for its intended lawful purposes, and must not:

• Use the Service in breach of the laws in force in the Kingdom of Saudi Arabia, including the Anti-Cyber Crime Law.
• Attempt unauthorized access to the Service, to other users’ accounts, or to Keif’s systems or networks.
• Reverse engineer, decompile or copy the Service, except to the extent expressly permitted by law.
• Disrupt or interfere with the Service, place an unusual load on it, or introduce malicious software into it.
• Enter content that is unlawful, offensive or infringes the rights of others.
• Resell, lease or make the Service available to anyone other than Authorized Users without Keif’s written consent.
• Misuse the announcements feature, including by sending messages unrelated to the coffee-corner service or misleading messages.

7. Fair use

Announcements the Customer sends to its users through the Service are subject to a fair-use limit of six hundred announcements per month per Customer. If the Customer exceeds that limit, Keif may contact the Customer to agree on appropriate use.

A Corner is one preparation point. If a single Corner consistently serves several buildings, Keif may contact the Customer to review the number of Corners that suits how it operates.

8. Customer Data and privacy

The Customer retains all its rights in Customer Data. Keif processes Customer Data to the extent necessary to provide, support and protect the Service, in accordance with the Privacy Policy, the Subscription Agreement and the Customer’s documented instructions.

For employees’ personal data entered into the platform, the Customer is the controller that determines the purpose and manner of processing it, and Keif is the processor that processes it for and on behalf of the Customer, in accordance with the Personal Data Protection Law and its Implementing Regulations. As processor, Keif commits to the following, in addition to anything agreed in writing in the Subscription Agreement:

• Limiting processing to the categories of data described in the Privacy Policy, for the purpose of providing the Service described in the “The Service” section, for the duration of the subscription and until the data is returned or destroyed under these terms.
• Processing the data only on the Customer’s documented instructions, unless the law requires otherwise.
• Binding its personnel and the service providers it uses to confidentiality and appropriate security measures.
• Notifying the Customer without undue delay on becoming aware of any leak, damage or unlawful access to the data, and providing the information available to it.
• Reasonably assisting the Customer in responding to data subjects’ requests to exercise their rights.
• Returning or destroying the data when the Service ends, in accordance with these terms.
• Not transferring the data outside the Kingdom, or disclosing it to an entity outside the Kingdom, except in accordance with the Personal Data Protection Law and its regulations.

The Customer confirms that it has a legal basis to enter and process the personal data it adds to the Service, and that it has informed its employees and users as required about the processing of their data through the Service.

If the Pilot ends without a subscription, a Term ends without renewal, ordering is paused because a card renewal remains unpaid, or the subscription is terminated, Keif keeps Customer Data for sixty days after ordering is paused or, where the subscription is terminated, after the termination date, unless the Subscription Agreement sets a different period. During that period, the Customer may request in writing a copy of its data in a commonly used format, or its destruction. When that period ends, Keif destroys the data, provided that it notifies the Customer in writing before doing so. In all cases, Keif destroys any Customer Data it still holds once the Customer’s instructions have been carried out, unless the law requires it to be kept for longer.

9. Fees and payment

Fees are set by the Price List published on the Pricing page or by the Subscription Agreement. Fees are charged for each active Corner, plus a platform fee on the Plans for which the Price List sets one, and are charged annually in advance for each Term, unless the Subscription Agreement states otherwise.

Prices and fees exclude value added tax (VAT). VAT is added where applicable in accordance with the Value Added Tax Law, its Implementing Regulations and the tax regulations in force in the Kingdom of Saudi Arabia.

Payment is made by one of the following methods:

• Card (mada, Visa or Mastercard): for a single payment of up to twenty thousand Saudi riyals, including any VAT.
• Bank transfer against a quote: for any payment above that amount, unless payment by invoice or purchase order has been agreed. The Service starts or is restored when Keif confirms receipt of the payment, and the invoice is issued on receipt.
• Invoice or purchase order: where agreed in the Subscription Agreement, with payment due within thirty days of the invoice date.
• Etimad: for government entities, in accordance with the contract signed with them, with financial claims raised in arrears.

10. Subscription, renewal and cancellation

A subscription renews according to how it was contracted and paid for, as follows:

• Card subscriptions: renew automatically for a new Term on the Renewal Date, and the fees for it are charged to the card on file. By completing a card purchase, the Customer authorizes Keif to make that charge at each renewal until auto-renewal is switched off. Keif sends renewal reminders to the contact details registered in the account sixty, thirty and seven days before the Renewal Date, each stating the Renewal Date, the amount to be charged and how to switch off auto-renewal. If the renewal fees exceed the card payment limit, renewal is by quote and bank transfer.
• Subscriptions paid by bank transfer, invoice or purchase order: renew by a renewal quote that Keif sends before the Renewal Date.
• Etimad contracts: do not renew automatically, and are renewed by a new contract.

The Customer may switch off auto-renewal at any time before the Renewal Date, in the dashboard where that option is available or by email to Keif at legal@keif.app. The switch-off is effective if the request reaches Keif before the Renewal Date. Keif confirms it in writing, the Service continues until the end of the paid Term, and no further renewal fees are charged.

The subscription price is fixed for the Term. Keif may increase the renewal price only if it notifies the Customer of the increase in writing at least sixty days before the Renewal Date and the increase does not exceed five percent of the current price for the same Plan and number of Corners, unless a signed agreement or Etimad contract states otherwise. If either condition is not met, the subscription renews at its current price. Fees resulting from an upgrade or added Corners under the “Changes to the subscription” section are not a price increase.

Subject to the non-payment provisions of the “Suspension and termination” section, if a Term ends without renewal, ordering is paused, the dashboard remains available in read-only mode, and data is handled under the “Customer Data and privacy” section.

11. Changes to the subscription

• Upgrades and added Corners: an upgrade to a higher Plan, such as moving from Starter to Business, and any Corners added during a Term take effect immediately. The Customer pays the resulting additional fees pro rata for the days remaining in the current Term, the Renewal Date stays the same, and the full fees for the Plan and number of Corners after the change apply from the next Renewal Date. As an exception, for card subscriptions, if the amount due exceeds the card payment limit, payment is by bank transfer against a quote, and the change takes effect when Keif confirms receipt of the payment. For subscriptions paid by invoice or purchase order, the change takes effect immediately and the prorated amount is invoiced, with payment due within thirty days of the invoice date. All of this applies unless the Subscription Agreement states otherwise.
• Downgrades and removed Corners: a move to a lower Plan or the removal of Corners takes effect from the next Renewal Date. The subscription continues at its current scope until the end of the current Term, with no refund or credit for that Term.
• Plan limits: if the Customer needs more Corners or buildings than its Plan allows under the Price List, it must upgrade its Plan.
• Etimad contracts: any change requires a variation of or amendment to the contract in accordance with applicable law.

12. Invoices

Keif issues invoices as required by the applicable tax regulations. While Keif is registered for VAT, the type of invoice depends on who the buyer is:

• Buying for a company, establishment or government entity, including an employee paying on behalf of their employer: a tax invoice is issued in that entity’s name. Its details, namely its legal name, commercial registration number or other identifier, VAT number (if any) and national address, may be provided at checkout or after payment, and are not a condition of completing payment.
• An individual buying the Service for personal use: a simplified tax invoice is issued.

If Keif is not registered for VAT, an invoice for the amount due, without VAT, is issued in the name of the entity or the individual, as the case may be. The Customer is responsible for the accuracy of the details it provides for invoicing.

13. Refunds

The Pilot is the period for evaluating the Service, so subscription fees are non-refundable once paid, in whole or in part, even if the Customer switches off auto-renewal, removes a Corner or moves to a lower Plan during the Term. This also applies to fees paid for upgrades and Corners added during a Term, subject to the exceptions below.

Keif refunds to the Customer any prepaid fees for the remaining period after the termination date in the cases these terms provide for, namely:

• The Customer terminates the subscription because of a change that materially reduces the core functionality of the Service, under the “Changes to the Service” section.
• The subscription terminates because of Keif’s breach, under the “Suspension and termination” section.
• The subscription is terminated because of a force majeure event lasting more than sixty consecutive days, under the “Force majeure” section.
• The Customer terminates the subscription because of a change to these terms required to comply with a law or a decision of a competent authority, under the “General” section.

Where the E-Commerce Law gives the Customer a right to cancel a purchase made online within seven days after the date of contracting, the Customer may exercise it by notifying Keif by email at legal@keif.app within that period, provided that it has not used or benefited from the Service under that purchase, and Keif refunds the amount paid for it to the original payment method within fourteen days. The Customer is treated as having used or benefited from the Service if any Corner covered by that purchase receives an order after payment, or if the Customer activates a Corner or user under it.

Nothing above affects any right to a refund that applicable law requires and that cannot be excluded by agreement. Keif corrects billing errors by issuing a credit note or making the necessary adjustment.

14. Intellectual property

Keif owns the Service, its software, design, trademark and content (excluding Customer Data), and all intellectual property rights in them. These terms do not transfer any ownership rights to the Customer.

While the subscription is in effect, Keif grants the Customer a limited, non-exclusive, non-transferable and non-sublicensable right to use the Service, and to enable its Authorized Users to use it, for its internal purposes in accordance with these terms.

Keif may use feedback and suggestions provided by the Customer or its Authorized Users to improve the Service, without any obligation to them.

15. Service availability and support

Keif uses reasonable care to keep the Service available and running. The Service may be temporarily unavailable for scheduled maintenance or for urgent reasons beyond Keif’s control. Keif aims to give advance notice of scheduled maintenance where practical.

Support is provided through the channels Keif announces, including WhatsApp, a service provided by a third party. Any support response times and escalation channels described in the Price List are targets that Keif uses reasonable care to meet. They are not binding service levels, and no compensation or credit is due if they are not met. Keif is bound by specific service levels only to the extent expressly set out in a signed agreement or an Etimad contract.

16. Changes to the Service

Keif continually develops the Service and may add, change or remove features. If a change would materially reduce the core functionality of the Service during a paid Term, Keif will notify the Customer in writing at least thirty days before it takes effect, and the Customer may terminate the subscription by written notice before the change takes effect and receive from Keif a refund of any prepaid fees for the remaining period after the termination date.

17. Confidentiality

Each party must keep confidential the non-public information it receives from the other party in connection with these terms, use it only to perform them, and disclose it only to its employees and advisers who need it and are bound to keep it confidential.

This obligation does not apply to information that is publicly available through no fault of the receiving party, that it lawfully held before disclosure, or that it is required to disclose by law or at the request of a competent authority, provided that it notifies the other party where legally permitted.

18. Warranties and disclaimers

Each party warrants that it has the legal authority to be bound by these terms. Except as expressly stated in these terms or in the Subscription Agreement, and to the fullest extent permitted by the laws of the Kingdom of Saudi Arabia, the Service is provided “as is” and “as available”, and Keif does not warrant that the Service will operate without interruption or errors, or that it will suit a particular purpose of the Customer.

Keif is not responsible for operating the Customer’s coffee corner, for the quality of what is served there, or for the devices and internet connection that the Customer provides.

19. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect or consequential damages, including loss of profit or revenue, loss of data, or harm to reputation.

Keif’s total aggregate liability for all claims arising from or relating to these terms or the Service will not exceed the total fees paid or payable by the Customer to Keif for the Service in the twelve months before the event giving rise to the first claim. Where the Service is provided without fees, such as during the Pilot, Keif has no financial liability for it to the extent permitted by law.

20. Indemnity

The Customer will indemnify Keif for damages and reasonable costs Keif incurs as a result of a third-party claim arising from the use of the Service by the Customer or its Authorized Users in breach of these terms or the law, or from data the Customer entered without a legal basis, provided that Keif notifies the Customer of the claim without delay and cooperates reasonably with it in defending the claim.

21. Suspension and termination

Keif may suspend access to the Service, in whole or in part, for the Customer or some of its Authorized Users in the following cases:

• A material breach of these terms or the Subscription Agreement that the Customer does not remedy within the period stated in a written notice from Keif, or a breach of the “Acceptable use” section that requires immediate suspension to prevent serious harm to the Service or to others.
• Non-payment of an amount due, in accordance with the non-payment rules in this section.
• A security risk that threatens the Service or other customers’ data, with the suspension limited to what is necessary to address it.

The following rules apply to non-payment:

• Card subscriptions: if the renewal fees cannot be charged on the Renewal Date, a grace period of fourteen days applies, during which the Service continues in full and Keif may retry the charge. If the fees are not paid within the grace period, ordering is paused and the dashboard remains available in read-only mode. Ordering resumes as soon as the card payment succeeds, or when Keif confirms receipt of a bank transfer, and the new Term runs from the original Renewal Date. If the renewal fees are not paid within the sixty-day data retention period that starts when ordering is paused, the new Term does not start, no fees are due for it, the subscription is treated as ended without renewal, and data is handled under the “Customer Data and privacy” section. Renewal reminders and grace-period notices count as written notice for the purposes of this section.
• Subscriptions paid by invoice or purchase order: the Service may be suspended only if an amount remains unpaid sixty days after its due date, Keif then gives the Customer written notice of the intended suspension, and the amount remains unpaid at least fourteen days after the Customer receives that notice.
• Government entities: their accounts are not suspended automatically for late payment, which is handled in accordance with the contract signed with them and applicable law.

Keif limits any suspension to what is necessary to address its cause, notifies the Customer of the suspension and its reason beforehand or, where prior notice is not practical, as soon as it takes effect, and restores the Service without delay once the cause is resolved. Suspension does not terminate the subscription.

Either party may terminate the subscription if the other party commits a material breach of these terms or the Subscription Agreement, provided that it notifies the other party in writing of the breach and of its intention to terminate if the breach is not remedied. If the breaching party does not remedy the breach within thirty days after receiving the notice, the subscription terminates when that period ends, without the need for a judicial ruling. If the subscription terminates because of Keif’s breach, Keif refunds to the Customer any prepaid fees for the remaining period after the termination date. Termination is also permitted as set out in the Subscription Agreement.

When the subscription expires or is terminated, the right of the Customer and its Authorized Users to use the Service ends, the Customer may request in writing a copy of its data, and the data is handled under the “Customer Data and privacy” section. Provisions that by their nature are intended to continue survive expiry or termination, including those on confidentiality, intellectual property, limitation of liability, indemnity, amounts due, and governing law and disputes.

22. Force majeure

Neither party is in breach of its obligations if it is unable to perform them because of force majeure or an external cause beyond its control that could not have been foreseen or prevented, such as natural disasters, epidemics, government decisions, or general telecommunications or power outages. The affected party must notify the other party without delay and use reasonable efforts to limit the impact. This does not relieve the Customer from paying fees due for the period before the force majeure event.

If exceptional circumstances of a general nature that could not have been foreseen make performance of an obligation onerous, the parties will negotiate in good faith to restore the balance of their obligations, and each party will continue to perform its obligations during the negotiations. If a force majeure event prevents performance for more than sixty consecutive days, either party may terminate the subscription by written notice, effective on receipt without the need for a judicial ruling, and Keif will refund to the Customer any prepaid fees for the remaining period after the termination date.

23. Governing law and disputes

These terms are governed by the laws in force in the Kingdom of Saudi Arabia and are interpreted in accordance with them.

The parties will seek to settle amicably any dispute arising from or relating to these terms within thirty days after one party notifies the other in writing of the dispute. If the dispute is not settled within that period, the competent courts in Riyadh, Kingdom of Saudi Arabia, have jurisdiction. This does not prevent either party from seeking interim or urgent relief from the competent court.

24. General

• Entire agreement: these terms, the Subscription Agreement and any data processing agreement or confidentiality agreement signed by the parties regarding the Service form the entire agreement between the parties regarding the Service, and replace any prior understandings about it. The Privacy Policy describes Keif’s practices for processing personal data, and updates to it do not change either party’s obligations under this agreement.
• Changes to these terms: Keif may amend these terms, will publish the updated version on this page with the date of the last update, and will notify the Customer in writing of material changes at least thirty days before they take effect. Material changes apply to an existing paid subscription only from the start of its next Term, unless the Customer agrees to them in writing or they are required to comply with a law or a decision of a competent authority; in that last case, the Customer may terminate the subscription by written notice before the change takes effect and receive from Keif a refund of any prepaid fees for the remaining period after the termination date. In all other cases, material changes take effect when the notice period ends, and non-material changes take effect when published.
• Assignment: the Customer may not assign its rights or obligations under these terms without Keif’s written consent. Keif may assign its rights and obligations under these terms in the event of a merger, acquisition or transfer of its business, by notifying the Customer.
• Severability: if any provision of these terms is found invalid or unenforceable, that provision is applied to the extent permitted by law, and the remaining provisions stay in effect.
• Notices: notices to Keif are sent by email to legal@keif.app, and notices to the Customer are sent to the contact details registered in its account or in the Subscription Agreement.
• Electronic communications: the parties accept the validity and evidential effect of electronic communications, notices and approvals between them.
• No waiver: a party’s failure or delay in exercising any of its rights is not a waiver of that right.
• Language: these terms are written in Arabic and English. If the two versions differ, the Arabic version prevails.

25. Contact us

For any question about these terms, contact us using the details below:

• [Registered company name]
• Commercial registration: 7010XXXXXX
• Address: [National address]
• Email: legal@keif.app